Refund Policy

Last updated: October 1, 2026

This policy applies to every order for GoPlayTester, operated by PT Border Tech Indonesia, and is part of our Terms of Service.

In short: our service comes with a guarantee until Google approves your app. Payments are therefore non-refundable in principle — instead, we keep supporting you until you're approved.

1. Why there are no refunds

As soon as your order is processed we allocate 12+ real devices and testers to test your app every day for 14 days. These are operating costs that cannot be recovered, so we compensate with a guarantee until Google approves your app rather than a refund.

2. What we guarantee

A full 14-day test that meets Google's requirement.
If your app is not approved, we support you and test again at no extra cost, as long as the Terms of Service are met.
Step-by-step guidance from our team throughout the process.

3. What voids the guarantee

The guarantee — and with it any compensation — no longer applies if you:

give a rating below 5 stars during the test;
update your app during the 14-day test;
don't complete your responsibilities (inviting our testers, submitting your two app links, or reporting the result within 20 days of testing starting); or
submit an app that violates Google Play policies (for example, gambling apps).

4. Exception: orders not yet processed

If you were charged twice, or a technical failure means your order was never processed, contact us. We review such overpayments or payment errors and resolve them fairly based on proof of the transaction.

1. Why there are no refunds

2. What we guarantee

3. What voids the guarantee

4. Exception: orders not yet processed

5. Questions